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Terms & Conditions...
BoardStuff has a duty to ensure that you, the purchaser, have
recourse should something go wrong with your purchase.
We want you to get the most out of your purchase and will do
everything within our power to resolves issues!
Please read the following Terms and Conditions regarding the
guarantee and how we will act to rectify issues.
The 1 year guarantee terms & conditions only apply to the
original purchaser and orders
shipped to the UK. This guarantee is not transferable! For overseas orders, shipping costs will not be
refunded but, we will still honour the guarantee with regard to failures
within the guarantee period.
Distance Selling Regulations (UK only):
- You have the right to return an unused item as long as you notify
us in writing (e-mail is acceptable) within 14 days of receipt
- The item must be in original condition and unused
- We will refund your purchase price only, not the original shipping
costs, in full within 28 days
- You must return the purchased item to us in a timely manner
and certainly within 28 days**
- The cost of returning the item to us will not be refunded
Your rights under the guarantee:
- Should you have a technical issue relating to your purchase,
we will work with you, to resolve the issue
- All products supplied by BoardStuff are
covered by a 1 year guarantee against faulty materials and poor
- For products that are faulty on delivery or fail within 30 days of
delivery, you will be entitled to a full refund if you so wish. The
product(s) must be returned to us and we will refund your
original purchase price including postage plus your postage cost for returning the
- Products must be returned using the Royal Mail 2nd Class "Signed
For" service unless otherwise agreed by us. You must notify us immediately that you have posted the item and
give the Royal Mail Tracking Number**
- BoardStuff will inspect the product(s) and, if found to be faulty,
repair or replace the product(s) and return it/them to you
- Your costs in returning the product(s) to BoardStuff
and any refund will be refunded by the means used in the original purchase
- Damage due to abuse or mis-use of the product(s) will result in a charge for
the repair or replacement of the product(s) including the cost of
returning the product(s) to you
Your statutory rights are unaffected.